Big Stone Therapies is currently seeking a full-time Clinic Administrative Assistant to join our therapy team at our clinic in Morris, MN.
Our rehabilitative therapy clinic is located at 1100 Court Dr. in Morris, MN. This is a full-time position, 40-hours per week, Monday-Friday 8:00am - 4:30pm with 30 min unpaid break each day. This position qualifies for a comprehensive benefits package.
Job Duties:
Scheduling
Schedule new referrals. Gather and verify demographic and insurance information.
Schedule, reschedule, and cancel patient appointments as required.
Monitor patient schedule to maximize productivity.
Perform patient appointment reminder.
Provide instructions to patients to ensure they are prepared for appointments.
Resolve scheduling conflicts as they occur.
Assess staffing needs for high and low census times.
Communicate with therapists about schedules, patients, and any changes
Schedule all other non-patient care time. (Meetings, care conferences, PTO, etc.)
Customer Service
Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties.
Courteously receive and respond to incoming telephone calls and emails.
Maintain the appearance of the waiting room.
Maintain confidentiality and security of Protected Health Information.
Assist with insurance verifications and collect copays and coinsurance.
Other
Distribute mail
Scan, fax, and print documents.
Clean/sanitize clinic areas as required.
Orders supplies and maintain stock levels as required.
Maintain patient charts.
Opening and closing duties.
Attend meetings as required.
Other clinic duties as assigned.
Qualifications:
Education
Require high school graduate or equivalent.
Prefer four-year or two-year degree in a related field.
Prefer previous experience in a medical office setting or other customer service-related field.
Skills
Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems.
Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner.
Excellent phone etiquette and in-person customer service abilities.
Able to adapt and thrive in a changing and fast paced environment.
Position qualifies for an excellent benefits package including: